This page is the first step in returning your Astral flow tool to us for service. Please follow the instructions closely so we can fulfill your request quickly and accurately. If you have any questions, please Contact Us.
Enter the 5 digit product ID located on the inside of your flow tool. If yours doesn't have a product ID, you can find it in the confirmation email sent when you originally placed your order or Contact Us so we can look it up for you.
Is your Astral having a problem that you would like fixed?
If "Yes", please describe the problem in detail here. If you've already described the problem to our customer service, please copy that information here also. This is the only thing our technician will see when working on your item. Information entered on this form will only be seen by our technician. If you have a question that requires a response, please contact our customer service.
Paid services will be billed at the time of service. See our Service Menu for a full list of prices and offerings.
Add 3M Grip Tape ($10)
Replace Tubing (Hoop: $69, Wand: $49, Staff: $69)
For hoops, the tubing will be replaced with the same type it currently has. If you would like to change the color, diameter (5/8", 3/4", or 7/8"), or material type please specify your chose in the "Other service" box below. Changing the diameter requires additional work to modify the circuit. Contact us for a quote.
Re-size Hoop to Inches INSIDE DIAMETER
(Smaller: $59, Bigger: $79, Firestorm: add $20, 5/8" Atomic: add $10)
Replace batteries (Hoop: $59, Wand: $49, Staff: $99)
-- for hoops only, please select battery type --
The same type that's in it now.
350mAh (0.4oz) Great with 3/4" PolyPro and HDPE tubing. 1 to 2 hours of play time.*
1000mAh (1.8oz) Great with 7/8" and 1" HDPE tubing. 2 to 4 hours of play time.*
2300mAh (4oz) (+$10) Not available with 3/4" tubing. 5 to 9 hours of play time.*
*Actual time varies depending on the number of LEDs in hoop and the mode being used.
*Wands and staffs can be replaced with the same type only.
Free software update included with all services!
Do you need your service item back by a specific date? Enter the date below to order our rush service. We'll specially handle your service from the moment it comes into the shop and do our best to have it to you in time.
For the best chance of having it back to you by when you need it, please try to allow at least a week for us to perform the service, not including shipping transit times. The price for rush servicing is $25 and mush be paid before sending your item in.
This doesn't include expedited shipping. Our standard shipping takes only 2 to 3 days to most US locations. If faster shipping is needed to deliver your item in time, we'll contact you with expedited shipping options.
We do our best to perform all services as quickly and accurately as possible. If you don't select this option, we'll work on your service in the order it's received.
Need By Date MM/DD/YYYY (Leave blank for standard processing. Rush fee: $25)
I authorize repair work to be performed:
Yes: For the quickest service, we'll do the work requested at the rate listed in the Service Menu. Warranty work is, of course, no charge.
No: You will be contacted with a quote for any non-warranty work before it's performed. If you decline to have the work performed, you will still be responsible to pay $19 for diagnostics/testing and the shipping and handling for the item to be sent back to you.
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