This page is the first step in returning your Astral flow tool to us for service. Please follow the instructions closely so we can fulfill your request quickly and accurately. If you have any questions, please Contact Us.
Enter the 5 digit product ID located on the inside of your flow tool. If yours doesn't have a product ID, you can find it in the confirmation email sent when you originally placed your order or Contact Us so we can look it up for you.
Is your Astral having a problem that you would like fixed?
If "Yes", please describe the problem in detail here. If you've already described the problem to our customer service, please copy that information here also. This is the only thing our technician will see when working on your item. Information entered on this form will only be seen by our technician. If you have a question that requires a response, please contact our customer service.
Paid services will be billed at the time of service. See our Service Menu for a full list of prices and offerings.
Add 3M Grip Tape ($10)
Replace Tubing (Hoop: $69, Wand: $49, Staff 2016-2017: $89)
For hoops, the tubing will be replaced with the same type it currently has. If you would like to change the color, diameter (5/8", 3/4", or 7/8"), or material type please specify your chose in the "Other service" box below. Changing the diameter requires additional work to modify the circuit. Contact us for a quote.
Re-size Hoop to Inches INSIDE DIAMETER
(Smaller: $59, Bigger: $79, Firestorm: add $20, 5/8" Atomic: add $10)
Test Batteries, Replace if needed (recomended)
Batteries can loose capacity over time and use. Select this to have us test the capacity of your batteries and replace them if we find a significant decrease in performance. Battery replacement is $29 for hoops and wands when combined with most other services, $59 when done as the only service, and $99 for staffs. We automatically test the batteries on in-warranty items and replace them free of charge if they've lost more than 25% of their capacity in the first year.
Free software update included with all services!
Do you need your service item back by a specific date? Enter the date below to order our rush service. We'll specially handle your service from the moment it comes into the shop and do our best to have it to you in time.
For the best chance of having it back to you by when you need it, please try to allow at least a week for us to perform the service, not including shipping transit times. The price for rush servicing is $25 and mush be paid before sending your item in.
This doesn't include expedited shipping. Our standard shipping takes only 2 to 3 days to most US locations. If faster shipping is needed to deliver your item in time, we'll contact you with expedited shipping options.
We do our best to perform all services as quickly and accurately as possible. If you don't select this option, we'll work on your service in the order it's received.
Need By Date MM/DD/YYYY (Leave blank for standard processing. Rush fee: $25)
By clicking Submit Request you agree to have us do the work requested above and understand that you will be invoiced at the rates posted on our Service Menu. If the services required to fulfill your request could exceed $150 per item we will contact you before starting work. Warranty work is, of course, free of charge.
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